Alamar’s Hay Moon Pool uses Brivo Mobile Pass for keyless entry into the amenity using your smartphone. If you’re a current Alamar household member, or your tenants have not received an email from Brivo, you’ll need to submit an amenity access form to get started.
Brivo FAQs
What is Brivo Mobile Pass?
Brivo Mobile Pass is an app-based access control system that provides reliable, mobile admittance to Hay Moon Pool.
How long does it take to get access?
Once you submit your amenity access form, it may take up to 3 business days to get your credentials set up. Staff who are authorized to set up Brivo accounts work Monday through Friday, 9 a.m. to 5 p.m. Requests made during the evenings and weekends will be handled as soon as possible.
How does Brivo work? Can I have multiple phones use the same credentials?
Mobile credentials are sent to authorized users’ mobile phones through the Brivo Mobile Pass system. For security reasons, credentials can only be specific to a single device.
If you have multiple phones or devices, the Alamar Community Life team can assist with mobile passes for those devices as well, however, each pass is unique per device and there will be a charge for the additional passes. Each home is provided two unique passes at no cost; residents can request a third pass for an additional $35/pass (upon account verification). No more than three passes will be issued per household. Replacement passes are $35.
How do I pay for an additional pass outside of the two provided at no cost?
If you need more than two complimentary passes for household family members (14 years and older in Alamar) please fill out the amenity access request form, and a charge of $35 will be added to your association account.
What happens if I don't have a smartphone?
Email the Alamar Community Life team, and they’ll work with you to determine the best alternative.
How do household members 14 years and older gain pool?
Please use the amenity access request form. Household members who are 13 and younger cannot have their own pass must be accompanied by a resident.
How will my phone work if I don't have cell phone coverage?
Please connect to any local Wi-Fi, Bluetooth, LTE, or a Personal Hotspot (if available) and disconnect your Wi-Fi on your smartphone to rely on an internet connection through a phone service provider.
How do I begin using the Brivo Mobile Pass app?
- Once you have completed the amenity access form, watch your inbox for an email from Brivo with your credentials and steps to download the Brivo Mobile Pass app to your smartphone.
- Once you have downloaded the app, go back to the email from Brivo and use the ‘Add my Pass’ button, this should automatically add your unique Brivo Mobile Pass to your smartphone. Be sure you are using the same smartphone as the phone in which you downloaded the app.
- A short tutorial will begin to show you how to use your Brivo Mobile Pass.
- Once you have successfully added your pass and have completed the tutorial you can begin using your Brivo Mobile Pass to enter the pool.
What if I am having trouble accessing the pool doors?
- Make sure you are connected to a Wi-Fi, Bluetooth, LTE, or a Personal Hotspot.
- Make sure you are in close proximity to the gate you are trying to access (you cannot open the gate from your home or car).
- With the Brivo Mobile Pass open, look for the search bar located at the top of the screen and press search. The pool gates will then populate.
What if I get a new smartphone?
- If you get a new smartphone, you will need to contact the Community Life team to have new credentials sent to you.
- Please do not download the Brivo Mobile Pass app until you receive the email from Brivo with your new credentials.
What if my Brivo Mobile Pass credentials are incorrect?
- If your name shows up incorrectly in the Brivo Mobile Pass app or you received credentials to the wrong email address, please email the Community Life team to submit a correction request.
- If your password is not working, check to make sure you are entering it exactly as displayed. Passwords are case and character sensitive.
Our ultimate goal is to ensure each and every resident that is eligible for amenity access obtains mobile pass credentials without experiencing facility use interruptions. If you’re still experiencing technical difficulties after following the steps outlined above, let us know and we’ll troubleshoot with you.